FAQ's
Where is the start? Walton Health Complex at John Brown University, Siloam Springs, AR 72761, see map at bottom of Race Info page. Once on the campus, the official start line is near the swimming area, volunteers will direct you.
Where is Packet Pickup? See Home page.
What should I do if I lose my bib, helmet # or timing chip? If you have lost any of your race #'s please return to packet pickup, bring all your remaining numbers with you. We will assign you a new number. If we have any available. You need to keep track of your numbers. If you do not have all your tracking material, you will not be able to race.
Where do I place my race numbers? You will have a bike helmet number typically about 1" by 2". A bike frame number which attaches to your seat post. It will fold around the post and then stick together, tattoos with your race number which goes on both your left and right upper arm (be sure to read application directions on tattoo packaging).
Do I need a USAT license? YES! Either an annual or one day license. The annual license must be presented at the time of packet pickup (we recommend you take a photo of it with your phone). For one day licenses which were purchased during the online registration process, we will have proof of purchase. Also, a Photo ID must be presented in order to pick up your packet. NO one else may pick up your packet.
Can someone pickup my packet? NO, according to USA Triathlon regulations you must show your license and ID in person to pick up your packet.
Where do I park? Parking will be available in the lots next to dorms.
I am unable to participate due to injury / work / illness can I get a refund? Please refer to our refund policy.
What is the weather policy? We will race rain or shine. We carefully monitor the weather, BAK Enterprise LLC is in coordination with both local emergency personnel and race officials will make decisions based on safety first.
What is the water temperature? The average water temp is kept at 84 degrees.
Can I wear a wet-suit? No. This is a pool swim.
What if I need to leave early, will I be able to get out? Athletes racing will be the priority. We will assist you in getting out safely as quickly as possible.
When can I get my bike out of transition? Athletes with bib numbers only will be allowed to remove their bikes after all participants have returned from the bike portion of the race. Anyone removing their bike prior to the authorized time or without permission from the Race Director will be disqualified.
What is available at the aid stations? There is water at each aid station. The finish line aid station will also include food items.
Where is the start? Walton Health Complex at John Brown University, Siloam Springs, AR 72761, see map at bottom of Race Info page. Once on the campus, the official start line is near the swimming area, volunteers will direct you.
Where is Packet Pickup? See Home page.
What should I do if I lose my bib, helmet # or timing chip? If you have lost any of your race #'s please return to packet pickup, bring all your remaining numbers with you. We will assign you a new number. If we have any available. You need to keep track of your numbers. If you do not have all your tracking material, you will not be able to race.
Where do I place my race numbers? You will have a bike helmet number typically about 1" by 2". A bike frame number which attaches to your seat post. It will fold around the post and then stick together, tattoos with your race number which goes on both your left and right upper arm (be sure to read application directions on tattoo packaging).
Do I need a USAT license? YES! Either an annual or one day license. The annual license must be presented at the time of packet pickup (we recommend you take a photo of it with your phone). For one day licenses which were purchased during the online registration process, we will have proof of purchase. Also, a Photo ID must be presented in order to pick up your packet. NO one else may pick up your packet.
Can someone pickup my packet? NO, according to USA Triathlon regulations you must show your license and ID in person to pick up your packet.
Where do I park? Parking will be available in the lots next to dorms.
I am unable to participate due to injury / work / illness can I get a refund? Please refer to our refund policy.
What is the weather policy? We will race rain or shine. We carefully monitor the weather, BAK Enterprise LLC is in coordination with both local emergency personnel and race officials will make decisions based on safety first.
What is the water temperature? The average water temp is kept at 84 degrees.
Can I wear a wet-suit? No. This is a pool swim.
What if I need to leave early, will I be able to get out? Athletes racing will be the priority. We will assist you in getting out safely as quickly as possible.
When can I get my bike out of transition? Athletes with bib numbers only will be allowed to remove their bikes after all participants have returned from the bike portion of the race. Anyone removing their bike prior to the authorized time or without permission from the Race Director will be disqualified.
What is available at the aid stations? There is water at each aid station. The finish line aid station will also include food items.
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